Frequently Asked Questions
Here is a list of questions you might have but please feel free to contact us by phone at 1-888-551-6905 or via e-mail.
Q. My garage door has a window section. Do I have a choice as to where that section is placed?
A. The window section can be placed in either the third section (second from top) or the fourth (top) section.
Q. When referring to steel gauge, does a lower number mean thicker steel?
A. The lower the gauge, the thicker (and stronger) the steel. For example, 24-gauge steel is thicker than 27-gauge steel. However, a “sandwich” constructed door with two 27-gauge steel skins bonded to an insulated core is stronger than a “steel frame” door with a single 24-gauge steel skin.
Q. I hear a lot about R-value. What is it and is it important?
A. R-value is a measurement of thermal efficiency of a garage door, or how well it insulates. Insulation is an important factor to consider when purchasing a garage door. If you plan to spend a lot of time in your garage, or if you have a room directly above or adjacent to your garage, you will want to purchase a garage door that offers a high R-value. If your garage is not attached to your house, or you are not concerned with insulation, you can purchase a door with a lower R-value or no garage door insulation at all.
Q. My garage door “hangs” in the opening – is that normal? Can I fix it?
A. Normally, garage doors will hang about 4 to 6 inches into the opening. This helps keep tension on the cable so it does not separate from the cable drum or pulley. If your garage door operates with an electric opener, it can be adjusted so the door is pulled completely even with the opening, if necessary, to provide additional clearance for a vehicle.
Q. Can I install my old garage door opener on my new door?
A. Just about any opener can be installed with your new garage doors, however, we recommend that you first check with the opener manufacturer to find out if the unit you own meets current government safety standards as required by law. Once you verify that the unit is in compliance, you can begin the project. And remember: reinforce your garage doors before attaching the automatic opener!